Commonly Asked Questions

Q: What is Pet Assure?

A: Pet Assure is the nation's oldest and largest pet care savings plan. With 150,000 members, Pet Assure will deliver new clients to your practice.

Q: Is Pet Assure insurance?

A: No. Pet Assure is a pet-vet referral program.

Q: What do Participating Providers need to do?

A: Over 150,000 households have Pet Assure to help them with their pet care costs. Hundreds of large corporations across the US offer Pet Assure as an employee benefit. Our members also include households who adopt from registered shelters, those who receive Pet Assure as an organization or union benefit, and direct retail consumers.

Our pet family members need network veterinarians in their area so they can utilize their Pet Assure membership-we can start referring them to you today!

Q: Why do you provide a DVM Galaxy website?

A: Close to 50% of new clients find their veterinary practice on the web. Pet Assure will sponsors a custom Platinum website to give your practice maximum visibility to all potential clients – not just Pet Assure members.

Q: When will I get my new website?

A: DVM Galaxy can get your website up and running in 2 weeks. Delays in sending in all information (ex: staff bios) may stretch that a bit.

Q: How does the website offer work?

A: DVM Galaxy will provide a dedicated representative to work with you to create your website from start to finish. They will first need some information about your practice, such as services provided and hours. Upon receipt of your practice's information, expert designers will create a website layout and send to you to review. Learn more at www.dvmgalaxy.com

Q: How does Pet Assure attract its members?

A: Thousands of large corporations across the US offer Pet Assure as an employee benefit. Our members also include households who adopt from registered shelters, those who receive Pet Assure as an organization or union benefit, and direct retail consumers. Our pet families need network veterinarians in their area so they can utilize their Pet Assure membership - we can start referring them to you today.

Q: Why should my practice offer Pet Assure?

A: 1. New loyal clients: Pet Assure members need network veterinarians in their area so they can utilize their Pet Assure membership-we can start referring them to you today.

2. Free Platinum website from DVM Galaxy: Close to 50% of new clients find their veterinary practice on the web. Pet Assure will sponsors a custom website to give your practice maximum visibility.

Q: What products and services are included in the special pricing given to Pet Assure members?

A: Participating Pet Assure veterinary practices provide a 25% savings on in-house medical care provided by the office staff in the office. Typically, this works out to about 12% of the annual billing.

Q: Can I cancel my business relationship with Pet Assure at any time?

A: Yes. We do not require long-term contracts and you may cancel at any time by simply notifying us.

Q: How do I verify Pet Assure members?

A: Pet Assure members will present to you an easily identifiable membership card at time of payment. You can verify membership by calling our 24/7 Subscriber Verification Hotline.



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